Physio & Me clinic interior

    Booking with Physio & Me

    Terms & Conditions

    The terms that apply when you book and attend an appointment.

    Booking & payment

    • All treatments must be paid in full prior to your appointment.
    • Medical history questionnaire and full payment are required before your session.
    • No cash is kept on the premises. Invoices are available on request.
    • Walk-in appointments are not available. Please book at least 12 hours in advance.

    Cancellation policy

    • More than 48 hours notice — 100% refund
    • 24 to 48 hours notice — 50% refund
    • Within 24 hours — full fee, no refund
    • Arriving 10 or more minutes late — appointment cancelled, full fee, no refund

    Discounts

    • Discounts are offered through the loyalty card scheme, or via a code issued by Physio & Me for use when booking.
    • Blue Light Card holders receive 5% off. Upload a photo of your card when you book; once Saarah has checked it, the discount applies to your next appointment and every one after, so the first booking is at full price. Only one discount or promotion can be applied per booking — the Blue Light discount cannot be combined with the opening offer.
    • Clients aged 65 and over receive 10% off with code OAP26, entered when booking. Proof of age may be asked for at the appointment. Only one discount or promotion can be applied per booking, so it cannot be combined with the Blue Light discount or the opening offer.

    Liability

    • Personal belongings are brought to the clinic at your own risk. Physio & Me cannot accept responsibility for loss of or damage to items left on the premises.
    • Clinic and gym equipment must only be used as directed by your clinician. Physio & Me is not liable for injury or damage arising from use of equipment against instructions.
    • Vehicles are parked at the owner's risk. Physio & Me accepts no responsibility for loss of or damage to vehicles or their contents while parked at or near the clinic.

    Your information

    • We collect and store the details you give us — contact details, intake questionnaires, pain maps and treatment notes — solely to provide safe, appropriate care and to run your bookings.
    • Your information is held securely, is never sold, and is only shared where you ask us to or where the law requires it.
    • Clinical records are retained after treatment ends, and after an account is closed, for as long as healthcare record-keeping obligations require. Other personal data is removed when no longer needed.
    • You can ask at any time to see the information we hold about you, or to have inaccuracies corrected, by contacting us.
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