What to expect
Your Visit
Everything you need to know before your appointment — the facilities, what to bring, and when to arrive.
Before Your Appointment
A little preparation goes a long way.
Five short things worth knowing, so your session starts on time and every minute of it is spent on you.
What to wear and bring
So that we can assess and treat you properly, please come in clothing that allows easy access to the area being treated.
Shorts, a vest top and comfortable underwear are ideal. Bring them with you if you would prefer to change here.
When to arrive
Please arrive around 10 minutes before your appointment time.
Appointments are seen one client at a time, so access to the clinic may only be available from your booked slot. Please don't expect to come in significantly earlier than your appointment.
If you arrive 10 or more minutes late, the appointment will be cancelled and the fee cannot be refunded. If you are running late, please call as soon as you can.
Your questionnaire
All required questionnaires must be completed and submitted before your appointment.
This means your consultation can begin on time, with the full session spent on you rather than on paperwork.
GP clearance
Some conditions require GP clearance before treatment can go ahead.
If this applies to you, we will let you know before your appointment — there is nothing you need to arrange in advance unless we ask.
Personal belongings
We recommend leaving valuables at home where possible. Personal belongings remain the responsibility of the client while on site.
FAQs
Common questions
Where can I park?+
A parking space is available at the clinic, at 1 Forest Drive West, Leytonstone, London E11 1JZ. The address is repeated in your booking confirmation email.
What should I wear to my appointment?+
Comfortable clothing that allows access to the area being treated. Shorts and a vest top work well for most treatments.
What should I bring with me?+
Just your clothing to change into if you'd prefer, and any recent scans, surgical notes or consultant letters that relate to your condition.
How early should I arrive?+
Around 10 minutes before your appointment time is ideal.
What if I'm running late?+
Please call as soon as you know. Arriving 10 or more minutes late means the appointment has to be cancelled and the fee cannot be refunded, so it is always worth letting us know early.
Can I enter the clinic before my appointment time?+
Appointments are seen one client at a time, so access may only be available from your booked slot. Please don't expect to come in significantly earlier.
Do I need to complete any forms beforehand?+
Yes. All required questionnaires must be completed and submitted before your appointment, so your consultation can start on time.
Do I need GP clearance?+
Only for certain conditions. If GP clearance applies to you, we will advise you before your appointment.
Is there somewhere to change?+
Yes. You are welcome to change at the clinic, and toilet facilities are available on site.
What facilities are available at the clinic?+
Parking, a secure private treatment room, a fully equipped rehabilitation gym, toilet facilities, and air conditioning throughout.
Can I bring someone with me?+
Yes. You are welcome to bring someone with you — just let us know in advance so we can make sure there is space.
What should I do with valuables?+
We recommend leaving valuables at home where possible. Personal belongings remain the responsibility of the client while on site.
Finding us
Where we are
1 Forest Drive West, Leytonstone, London E11 1JZA parking space is reserved for you at the clinic.
Ready when you are.
Still have a question? Send us a message and we'll come back to you within 24 hours.
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